Central control panel for tenant issues, damage triage, insurance checks, provider quotes, and owner approvals.
Total issues
13
Urgent cases
2
Insurance cases
2
Pending approval
5
Pilot reviewers keep emergency interventions, owner approvals, provider reports, insurance checks, quote-only requests, and manual follow-up visible before moving any case forward.
| Issue ID | Tenant | Property | Urgency | Status | Cost responsibility | Workflow step | Action |
|---|---|---|---|---|---|---|---|
ISS-1000 Emergency override used2026-05-14 02:00 | Sophie Martin Owner: Jean Keller | Rue du Rhône 10, Genève Burst pipe under kitchen sink | Emergency approval pending | Urgent | Emergency approval pending | Tenant submitted issue at 02:00. AI triage detected active water leak and property damage risk. Emergency provider contacted. Owner notified automatically. Provider report required before final cost responsibility decision. Insurance: Review after emergency intervention Provider: Geneva Emergency Plumbing | Review issue |
ISS-1001 2026-05-06 | Sophie Martin Owner: Jean Keller | Rue du Rhône 10, Genève Kitchen leak | High | Insurance | Insurance pending | Damage & Insurance Triage Insurance: Tenant liability insurance requested | Review issue |
ISS-1002 2026-05-05 | Marco Rossi Owner: Claire Dubois | Avenue de Florissant 44, Genève Heating issue | Medium | Quote requested | Owner approved | Provider quote collection Insurance: Not applicable | Review issue |
ISS-1003 2026-05-04 | Anna Müller Owner: David Steiner | Bahnhofstrasse 21, Zürich Broken bathroom mirror | Low | Triage | Unknown | Classify normal wear vs tenant damage Insurance: Unknown | Review issue |
ISS-1004 2026-05-06 | Lucas Bianchi Owner: Isabelle Morel | Via Nassa 8, Lugano Electrical safety issue | Urgent | Urgent | Emergency approval pending | Urgent/safety intervention Insurance: Not applicable | Review issue |
ADD-1101 2026-05-07 | Building-wide Owner: Jean Keller | Rue du Rhône 10, Genève Condominium & Building Care | Medium | Triage | Owner approved | Building care checklist and documentation support Insurance: Not applicable Add-on price: From CHF 199 / building / month Provider: Alpine Facility Care AG | Review issue |
ADD-1102 2026-05-07 | Incoming tenant pending Owner: Claire Dubois | Avenue de Florissant 44, Genève Tenant Transitions | Medium | Owner approval | Owner approved | Tenant transition documentation and next steps Insurance: Not applicable Add-on price: CHF 490 / transition Provider: Helvetic Home Coordination | Review issue |
ADD-1103 2026-05-07 | Anna Müller Owner: David Steiner | Bahnhofstrasse 21, Zürich Preventive Maintenance | Low | Quote requested | Owner approved | Preventive maintenance planning and provider coordination Insurance: Not applicable Add-on price: CHF 29 / unit / month Provider: Alpine Facility Care AG | Review issue |
ADD-1104 2026-05-08 | Emma Laurent Owner: Patrick Meier | Rue de Bourg 15, Lausanne Move-In / Move-Out Coordination | Medium | Triage | Unknown | Move-in / move-out handover documentation Insurance: Not applicable Add-on price: CHF 350 / handover Provider: Lausanne Maintenance Pro | Review issue |
ADD-1105 2026-05-08 | Lucas Bianchi Owner: Isabelle Morel | Via Nassa 8, Lugano Insurance & Damage Documentation | High | Insurance | Insurance pending | Insurance and damage file preparation Insurance: Tenant liability insurance requested Add-on price: CHF 250 / case Provider: Geneva Home Services SA | Review issue |
ADD-1106 2026-05-08 | Building-wide Owner: Jean Keller | Rue du Rhône 10, Genève Common-Area Issue Tracking | High | Quote requested | Landlord / property manager approved | Common-area issue tracking and provider coordination Insurance: Not applicable Add-on price: CHF 99 / building / month Provider: Geneva Home Services SA | Review issue |
ADD-1107 2026-05-08 | Marco Rossi Owner: Claire Dubois | Avenue de Florissant 44, Genève Provider Quote Coordination | Medium | Owner approval | Owner approved | Compare provider quotes and request owner approval Insurance: Not applicable Add-on price: CHF 79 / quote request Provider: SwissFix Services | Review issue |
ISS-1005 2026-05-03 | Emma Laurent Owner: Patrick Meier | Rue de Bourg 15, Lausanne Window handle replacement | Medium | Owner approval | Landlord / property manager approved | Owner quote approval Insurance: Not applicable | Review issue |
ISS-1000
2026-05-14 02:00
Tenant
Sophie Martin
Property
Rue du Rhône 10, Genève
Burst pipe under kitchen sink
Workflow step
Tenant submitted issue at 02:00. AI triage detected active water leak and property damage risk. Emergency provider contacted. Owner notified automatically. Provider report required before final cost responsibility decision.
Insurance: Review after emergency intervention
Provider: Geneva Emergency Plumbing
ISS-1001
2026-05-06
Tenant
Sophie Martin
Property
Rue du Rhône 10, Genève
Kitchen leak
Workflow step
Damage & Insurance Triage
Insurance: Tenant liability insurance requested
ISS-1002
2026-05-05
Tenant
Marco Rossi
Property
Avenue de Florissant 44, Genève
Heating issue
Workflow step
Provider quote collection
Insurance: Not applicable
ISS-1003
2026-05-04
Tenant
Anna Müller
Property
Bahnhofstrasse 21, Zürich
Broken bathroom mirror
Workflow step
Classify normal wear vs tenant damage
Insurance: Unknown
ISS-1004
2026-05-06
Tenant
Lucas Bianchi
Property
Via Nassa 8, Lugano
Electrical safety issue
Workflow step
Urgent/safety intervention
Insurance: Not applicable
ADD-1101
2026-05-07
Tenant
Building-wide
Property
Rue du Rhône 10, Genève
Condominium & Building Care
Workflow step
Building care checklist and documentation support
Insurance: Not applicable
Add-on price: From CHF 199 / building / month
Provider: Alpine Facility Care AG
Next action: Coordinate next owner-approved step
ADD-1102
2026-05-07
Tenant
Incoming tenant pending
Property
Avenue de Florissant 44, Genève
Tenant Transitions
Workflow step
Tenant transition documentation and next steps
Insurance: Not applicable
Add-on price: CHF 490 / transition
Provider: Helvetic Home Coordination
Next action: Coordinate next owner-approved step
ADD-1103
2026-05-07
Tenant
Anna Müller
Property
Bahnhofstrasse 21, Zürich
Preventive Maintenance
Workflow step
Preventive maintenance planning and provider coordination
Insurance: Not applicable
Add-on price: CHF 29 / unit / month
Provider: Alpine Facility Care AG
Next action: Coordinate next owner-approved step
ADD-1104
2026-05-08
Tenant
Emma Laurent
Property
Rue de Bourg 15, Lausanne
Move-In / Move-Out Coordination
Workflow step
Move-in / move-out handover documentation
Insurance: Not applicable
Add-on price: CHF 350 / handover
Provider: Lausanne Maintenance Pro
Next action: Coordinate next owner-approved step
ADD-1105
2026-05-08
Tenant
Lucas Bianchi
Property
Via Nassa 8, Lugano
Insurance & Damage Documentation
Workflow step
Insurance and damage file preparation
Insurance: Tenant liability insurance requested
Add-on price: CHF 250 / case
Provider: Geneva Home Services SA
Next action: Coordinate next owner-approved step
ADD-1106
2026-05-08
Tenant
Building-wide
Property
Rue du Rhône 10, Genève
Common-Area Issue Tracking
Workflow step
Common-area issue tracking and provider coordination
Insurance: Not applicable
Add-on price: CHF 99 / building / month
Provider: Geneva Home Services SA
Next action: Coordinate next owner-approved step
ADD-1107
2026-05-08
Tenant
Marco Rossi
Property
Avenue de Florissant 44, Genève
Provider Quote Coordination
Workflow step
Compare provider quotes and request owner approval
Insurance: Not applicable
Add-on price: CHF 79 / quote request
Provider: SwissFix Services
Next action: Coordinate next owner-approved step
ISS-1005
2026-05-03
Tenant
Emma Laurent
Property
Rue de Bourg 15, Lausanne
Window handle replacement
Workflow step
Owner quote approval
Insurance: Not applicable