Issue Detail & Triage Command Center
Classify the issue, clarify cost responsibility, manage insurance checks, request quotes, and control approvals before work is booked.
Emergency / non-emergency workflow rules
Static pilot controls for the admin reviewer. Backend automation remains disabled until Helvetic Home manually approves the next step.
Emergency path enabled
Urgent or safety issues may proceed before full cost responsibility is clarified, but the approval reason should be recorded.
Provider dispatch can happen before owner approval when immediate safety, security, habitability, or material property damage risk is present. Owner notification and post-emergency review remain mandatory.
Owner notification status: Owner automatically notified
Issue overview
Issue ID
ISS-1000
Created
2026-05-14 02:00
Category
Burst pipe under kitchen sink
Urgency
High
Description
Tenant reported an active burst pipe under the kitchen sink at 02:00 with water spreading through the cabinet and property damage risk. Emergency override is active, owner notification is required, provider report is required, insurance is pending, quote-only remains available for non-emergency follow-up, and manual review is required after intervention.
Attachments
Damage & Insurance Triage
Provider booking is locked for non-emergency tenant-caused damage until payment responsibility or approval is clarified.
Classification
Urgent / safety issue
Cost responsibility
Emergency approval pending
Insurance status
Review after emergency action
Provider quote status
Emergency provider action allowed
Owner approval status
Emergency approval pending
Workflow status
Urgent
Required evidence checklist
AI-assisted workflow
Use the buttons below to generate messages and keep a clear audit trail for owner, tenant, insurer, provider, and property manager communications.