Welcome back, Sophie
Report issues, upload photos, track repair progress, provide insurance information, and communicate with Helvetic Home Digital.
You have one active emergency issue: an active water leak / flooding case. Helvetic Home triggered the emergency workflow, notified the owner automatically, and requires post-emergency evidence before final cost responsibility is confirmed.
This appears to be an emergency. If there is immediate danger to life or safety, contact official emergency services first. For urgent property damage, Helvetic Home Digital may trigger an emergency workflow without waiting for owner approval. The owner will be notified automatically and the case will require post-emergency review.
Active issues
1
Insurance requests
1
Provider updates
1
Completed issues
1
Emergency reason
This appears to be an emergency. If there is immediate danger to life or safety, contact official emergency services first. For urgent property damage, Helvetic Home Digital may trigger an emergency workflow without waiting for owner approval. The owner will be notified automatically and the case will require post-emergency review.
If this issue may have been caused accidentally by you, your household, or a guest, private liability insurance may be relevant.
Water leak under the kitchen sink. Photos received. Insurance information requested before non-emergency booking.
Provider status
Quote-only request allowed; booking paused
Next action
Upload private liability insurance details or explain if unavailable.
Created: 2026-05-06
Window handle replacement approved and completed.
Provider status
Repair completed
Next action
No action required.
Created: 2026-05-03