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Helvetic Home Digital SA

Welcome back, Sophie

Tenant Portal

Report issues, upload photos, track repair progress, provide insurance information, and communicate with Helvetic Home Digital.

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AI issue summary

You have one active emergency issue: an active water leak / flooding case. Helvetic Home triggered the emergency workflow, notified the owner automatically, and requires post-emergency evidence before final cost responsibility is confirmed.

Urgent or safety issue?

This appears to be an emergency. If there is immediate danger to life or safety, contact official emergency services first. For urgent property damage, Helvetic Home Digital may trigger an emergency workflow without waiting for owner approval. The owner will be notified automatically and the case will require post-emergency review.

Active issues

1

Insurance requests

1

Provider updates

1

Completed issues

1

Submit new issue

Emergency reason

This appears to be an emergency. If there is immediate danger to life or safety, contact official emergency services first. For urgent property damage, Helvetic Home Digital may trigger an emergency workflow without waiting for owner approval. The owner will be notified automatically and the case will require post-emergency review.

Insurance question

If this issue may have been caused accidentally by you, your household, or a guest, private liability insurance may be relevant.

My issues

InsuranceUrgency: HighInsurance: Requested

Kitchen leak

Water leak under the kitchen sink. Photos received. Insurance information requested before non-emergency booking.

Provider status

Quote-only request allowed; booking paused

Next action

Upload private liability insurance details or explain if unavailable.

Created: 2026-05-06

CompletedUrgency: MediumInsurance: Not required

Window handle replacement

Window handle replacement approved and completed.

Provider status

Repair completed

Next action

No action required.

Created: 2026-05-03