ActivePending approvals: 1
Rhône Apartment
Rue du Rhône 10, Genève (GE)
Tenant: Sophie Martin
CHF 3,200
Monthly rent
Next action
Clarify insurance/cost responsibility for kitchen leak.
You currently have two issues requiring attention: one emergency override case requiring post-emergency review and one non-emergency kitchen leak requiring insurance/cost responsibility clarification.
ISS-1000Burst pipe under kitchen sinkEmergency override usedUrgency: EmergencyCreated: 2026-05-14 02:00
Emergency override used. Tenant submitted issue at 02:00; active water leak and property damage risk detected. Emergency provider contacted, owner notified automatically, and provider report required before final cost responsibility decision.
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You currently have two issues requiring attention: one emergency override case requiring post-emergency review and one non-emergency kitchen leak requiring insurance/cost responsibility clarification.
Properties
2
Monthly rent
CHF 5,050
Active issues
3
Pending approvals
3
My properties
Onboarding
Lausanne Bourg Studio
Rue de Bourg 15, Lausanne (VD)
Tenant: Emma Laurent
CHF 1,850
Monthly rent
Next action
Complete owner mandate signature.
Approvals
PendingOA-3001
Kitchen leak
Property
Rhône Apartment
Provider
Geneva Home Services SA
Amount
CHF 280 quote-only
Deadline
2026-05-09
Potential tenant-caused damage. Provider can quote only. Booking remains paused until insurance or cost responsibility is clarified.
PendingOA-3003
Preventive Maintenance
Property
Rhône Apartment
Provider
Alpine Facility Care AG
Amount
CHF 360 quote review
Deadline
2026-05-12
Preventive maintenance quote ready for owner review before non-urgent scheduling is coordinated.
PendingOA-3004
Common-Area Issue
Property
Rhône Apartment
Provider
Geneva Home Services SA
Amount
CHF 520 coordination estimate
Deadline
2026-05-13
Common-area issue has provider quote coordination in progress. Owner approval is requested before work is booked.
ApprovedOA-3002
Window handle replacement
Property
Lausanne Bourg Studio
Provider
Lausanne Maintenance Pro
Amount
CHF 190
Deadline
2026-05-06
Repair budget approved. Provider may be scheduled for the intervention.
Recent issues
Emergency override usedUrgency: Emergency
ISS-1000 · Burst pipe under kitchen sink
Rhône Apartment · Tenant: Sophie Martin
Status: Emergency override used
Urgency: Emergency
Created: 2026-05-14 02:00
Emergency override used. Tenant submitted issue at 02:00; active water leak and property damage risk detected. Emergency provider contacted, owner notified automatically, and provider report required before final cost responsibility decision.
Emergency override used
This issue was treated as urgent because it may involve safety, security, habitability, or material property damage risk. A provider may be contacted before manual owner approval to limit damage. Final cost responsibility will be reviewed after the provider report, tenant evidence, and any insurance response.
Emergency approval pendingProvider intervention requestedAwaiting provider reportPost-emergency review requiredCost responsibility pending
Created: 2026-05-14 02:00
InsuranceUrgency: High
ISS-1001 · Kitchen leak
Rhône Apartment · Tenant: Sophie Martin
Status: Insurance
Urgency: High
Created: 2026-05-06
Tenant reported a leak under the kitchen sink. Insurance information has been requested before non-emergency booking.
Created: 2026-05-06
TriageUrgency: Medium
ADD-1101 · Condominium & Building Care
Rhône Apartment · Tenant: Building-wide
Status: Triage
Urgency: Medium
Created: 2026-05-07
Building-care checklist case tracks documentation, photos, provider assignment, and the next maintenance support action.
Add-on price: From CHF 199 / building / month
Created: 2026-05-07
Owner approvalUrgency: Medium
ADD-1102 · Tenant Transitions
Rhône Apartment · Tenant: Incoming tenant pending
Status: Owner approval
Urgency: Medium
Created: 2026-05-07
Tenant transition workflow tracks handover documentation, unit readiness, owner approval status, and next action.
Add-on price: CHF 490 / transition
Created: 2026-05-07
Quote requestedUrgency: Low
ADD-1103 · Preventive Maintenance
Rhône Apartment · Tenant: Sophie Martin
Status: Quote requested
Urgency: Low
Created: 2026-05-07
Preventive maintenance case coordinates provider availability, quote status, and owner approval before scheduling.
Add-on price: CHF 29 / unit / month
Created: 2026-05-07
TriageUrgency: Medium
ADD-1104 · Move-In / Move-Out Coordination
Lausanne Bourg Studio · Tenant: Emma Laurent
Status: Triage
Urgency: Medium
Created: 2026-05-08
Move-in / move-out case keeps property condition photos, documents, and handover actions together.
Add-on price: CHF 350 / handover
Created: 2026-05-08
InsuranceUrgency: High
ADD-1105 · Insurance & Damage Documentation
Lausanne Bourg Studio · Tenant: Emma Laurent
Status: Insurance
Urgency: High
Created: 2026-05-08
Insurance and damage documentation case tracks photos, documents, insurance status, and cost responsibility.
Add-on price: CHF 250 / case
Created: 2026-05-08
Quote requestedUrgency: High
ADD-1106 · Common-Area Issue
Rhône Apartment · Tenant: Building-wide
Status: Quote requested
Urgency: High
Created: 2026-05-08
Common-area issue workflow coordinates provider quotes, approval status, and maintenance support follow-up.
Add-on price: CHF 99 / building / month
Created: 2026-05-08
Owner approvalUrgency: Medium
ADD-1107 · Provider Quote Coordination
Rhône Apartment · Tenant: Sophie Martin
Status: Owner approval
Urgency: Medium
Created: 2026-05-08
Provider quote coordination case compares quotes and records owner approval before next steps.
Add-on price: CHF 79 / quote request
Created: 2026-05-08
CompletedUrgency: Medium
ISS-1005 · Window handle replacement
Lausanne Bourg Studio · Tenant: Emma Laurent
Status: Completed
Urgency: Medium
Created: 2026-05-03
Repair approved and scheduled. Case is close to completion.
Created: 2026-05-03