Terms for using Helvetic Home Digital.

These terms explain the general framework for using the Helvetic Home Digital website, portal, onboarding forms, and platform services.

Platform scope

Helvetic Home Digital provides a digital platform for property management coordination, tenant communication, repair triage, provider coordination, owner approvals, document handling, and reporting.

The platform is designed to support workflows between property owners, tenants, service providers, and Helvetic Home Digital operations.

Some services may be subject to separate owner mandate terms, provider terms, onboarding requirements, approval rules, or commercial arrangements.

Owners

Owners may use the platform to manage property information, tenant requests, documents, approvals, provider quotes, maintenance coordination, and reporting.

Owners remain responsible for reviewing and approving certain decisions where required, including non-emergency work, budget-sensitive repairs, tenant selection, insurance matters, or cost responsibility questions.

The exact services, authority, spending limits, fees, and approval rules may be defined in the relevant mandate or onboarding arrangement.

Tenants

Tenants may use the platform to submit requests, upload photos or documents, communicate about cases, and follow relevant status updates.

Tenants should provide accurate, complete, and timely information, especially for urgent issues, access requirements, damage reports, insurance matters, and safety-related cases.

Submitting a request through the platform does not automatically guarantee immediate intervention, approval, insurance coverage, or cost acceptance.

Service providers

Service providers may use the platform to receive quote requests, provide availability, submit pricing, update case information, and maintain a provider profile.

Independent providers remain responsible for their own professional work, qualifications, insurance, pricing, availability, invoices, and service execution.

Provider participation, verification, marketplace visibility, and service standards may be subject to separate provider terms or approval rules.

Approvals and cost responsibility

Some repair, maintenance, or damage cases may require approval before non-emergency work is booked or performed.

This may include owner approval, tenant information, provider quotes, insurer review, landlord/régie approval, or clarification of who is responsible for payment.

The platform may track operational statuses such as unknown, tenant paying, insurance pending, insurance approved, owner approved, landlord/régie approved, disputed, or emergency approval pending.

Insurance and damage cases

Insurance-related workflows are intended to help collect information, evidence, photos, documents, messages, and status updates.

The platform does not decide insurance coverage, legal responsibility, or final payment responsibility unless expressly agreed in a separate arrangement.

Users should provide accurate information and cooperate with any reasonable evidence, approval, quote, or insurer-related process connected to a case.

No emergency guarantee

The platform is not a replacement for emergency services.

In immediate danger, users should contact the appropriate emergency services, authorities, building management, insurer, landlord, or régie as applicable.

Emergency-related workflows in the platform are intended to support triage and coordination, not to guarantee immediate provider availability or intervention.

Fees, quotes, and payments

Platform fees, subscriptions, service fees, provider fees, payment timing, cancellation rules, taxes, and commercial terms may be defined in separate pricing, mandate, onboarding, or provider arrangements.

Provider quotes and repair costs may be separate from platform subscription or service fees.

Any quote shown in the platform may depend on provider availability, urgency, materials, location, and job complexity.

Acceptable use

Users must use the website, forms, portal, and platform only for lawful, accurate, and authorized purposes.

Users must not upload false, misleading, unlawful, abusive, confidential, or irrelevant content.

Users must not attempt to access accounts, data, records, or platform areas that they are not authorized to access.

Limitations

Helvetic Home Digital aims to provide reliable digital coordination tools, but platform availability, automation, third-party integrations, provider availability, and communication timing may vary.

Platform records, messages, status labels, or workflow notes are intended to support coordination and auditability, but may not by themselves determine legal liability, insurance coverage, or final cost responsibility.

Use of the platform may also be subject to applicable Swiss law, data protection rules, user role permissions, and the relevant property or service relationship.

Questions and access

For questions about platform access, owner onboarding, tenant workflows, or provider participation, please use the relevant website or portal channel.

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